Frequently asked questions
Does the customer need to create an account?
No. Customers book directly from your link — they just pick a time, enter their name and phone number, and upload their transfer receipt. There's no app to install and no sign-up.
How does the customer pay the deposit?
The booking deposit is a manual bank transfer. The customer transfers the deposit straight to your bank account and uploads the receipt; you review it and confirm the booking. There's no payment gateway or card processing at the booking step — the deposit reaches you directly with no middleman.
Is my data safe?
Yes. Each business only sees its own data, protected by row-level security. Bank QR codes and uploaded receipts are stored privately and are only accessible through secure, time-limited links.
Does it fully support Arabic?
Completely. Mawedly is bilingual from the ground up — Arabic with full right-to-left layout and English left-to-right. Your customers choose their language, and you run your dashboard in yours.
How does the customer get confirmation?
After booking, the customer sees their appointment is pending. Once you review the deposit and confirm, they're notified — and an email confirmation can be sent automatically if they provided an email address.
Can I use my own WhatsApp?
Yes. Every booking includes a direct WhatsApp link to your number, so you can keep talking to customers exactly as you do today — Mawedly just removes the scheduling chaos.
What kinds of businesses is it for?
Any expert whose work runs on appointments: private tutors and coaches, business consultants, nutrition and mental-health specialists, lawyers, and consulting centres. If you book people into time slots, Mawedly fits.
Do I need any technical skills to set it up?
Not at all. Sign up with your email, add your services and working hours, and share your booking link. Most experts are live the same day.
And how do I pay for the plan itself?
Your monthly plan subscription (beyond the free tier) is handled securely by card through Lemon Squeezy, and you can cancel anytime. Note the distinction: the plan subscription is between you, the merchant, and Mawedly — while your customers' payments stay directly between you and the customer. Mawedly never touches your money.
Does Mawedly handle my money?
No. Mawedly is a scheduling tool only. You add your own payment instructions (account number, QR code, or any method) and the customer pays you directly — we never touch your money.
Do I need a professional license to use Mawedly?
Mawedly is a general tool for anyone. If your profession requires a license, you are responsible for ensuring your license is valid. Mawedly does not verify licenses.
Where is my data stored and how do I delete it?
Data is stored on secure servers via Supabase (see the Privacy Policy). You can delete your account and all your data anytime from the dashboard, or by emailing us at hello@mawedly.com.
Is Mawedly responsible for service quality?
No. Mawedly is a technical tool only, and the relationship between you and the customer is direct. Mawedly does not guarantee service quality or verify practitioners' qualifications.